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Meet our Team

The Office of Academic Support is composed of an amazing team of Peer Mentors, Peer Tutors, and the staff pictured here. We encourage you to get to know us!

Rachel Heiser

Assistant Dean of the Undergraduate College and Director of Academic Support

Dr. Rachel Heiser (she/her) received her Doctor of Education in Higher Education and a Master of Education in Counseling Psychology, both from Temple University. Since 2011, she has partnered with students, staff and faculty at ÃÛÌÒµ¼º½ to grow services and programs that assist students in reaching their personal definition of academic success. When she is not immersed in the Owl community, she enjoys traveling (she has been to all 50 states and 5 continents!), being in the great outdoors, spending time with friends and family, and being a cat mom to PJ and Mia.

Schedule an appointment with Rachel .

Amanda Brown

Assistant Director of Academic Support

Assistant Director of Academic Support Amanda Brown (she/her) received her bachelor's degree in psychology from Millersville University of Pennsylvania and her master's degree in marriage and family therapy from La Salle University. Additionally, she is certified as a coach and in providing hypnotherapy. 

Prior to working at ÃÛÌÒµ¼º½, she provided school-based mental health support in several Pennsylvania school districts. In her role at BMC, she helps students to develop the skills and habits that allow them to feel confident and successful at college and as people.

Outside of her work at Bryn Mawr, Amanda can be found experimenting in the kitchen with vegan recipes, reading lots of books, listening to music, watching movies, exploring her creative side through art and writing, and being a dog mom.

Schedule an appointment with Amanda .

Paige Biderman

Graduate Assistant and Social Work Intern

Paige Biderman (she/her) is the graduate assistant and intern for the Office of Academic Support and a current GSSWSR student. Paige received her bachelor's degree in psychology at Drexel University. She previously worked as a College and Career Advisor for a non-profit that served the Philadelphia Unified School District. Now at Bryn Mawr, she works with students to help students balance academic, personal, and work duties. In her free time, she enjoys concerts, basketball games, traveling, and spending time with her dog, Biggie Smalls.

Schedule an Academic Coaching appointment with Paige .

Natalie Eaton

Re-Enrolled Student (RS) Mentor

Natalie Eaton (she/her) is one of the RS Mentors for the Office of Academic Support. She is a December 2025 graduate of Bryn Mawr. She took three years away after her first year due to COVID, academic, and mental health related reasons. She is a psychology major and excited to be working with other re-enrolling students. Natalie found success in her time back through the regular meetings with the Office of Academic Support, close contact with her professors, and utilizing other resources on campus like Career and Civic Engagement. She is available to help students who are thinking about taking a leave, that are on leaves, and in their first semester back at the College after a leave.